After-Sales Service

In order to maintain the sustainable development of Gree self-owned brands in the overseas market, inspire Gree overseas dealers’ passion for the business, motivate excellent overseas dealers as well as set good examples, Gree Overseas Sales Company kicked off 2021 Gree Overseas Dealers Awarding Activity from February of this year.

All Gree or TOSOT brand dealers who have participated in Gree HQ after-sales system construction in 2021, submitted 2021 overseas dealer after-sales service level (technical service ability) questionnaire, taken part in overseas dealers monthly KPI assessment activity held by Gree HQ and attended 2021 overseas dealer after-sales meeting organized by Gree HQ can participate in this awarding activity.

We have selected 10 dealers as 2021 Gree Global Top 10 After-sales Service Providers, 2021 Gree Global Excellent Service Providers, 2021 Gree Global Excellent After-sales Service Organizers, and 2021 Gree Global Top 10 Training Organizers respectively. 

Based on the assessment mechanism and all dealers’ work performance in 2021 after-sales service (after-sales KPI assessment, after-sales service level questionnaire, after-sales technical documentation learning, online after-sales training, monthly after-sales data return rate, after-sales service system construction coordination), Gree HQ after-sales managers analyzed and compared the data carefully, discussed in groups and also check the result again and again for fairness and justice.

Congratulation to all winners. We hope that all Gree overseas dealers will continue to proactively take part in after-sales service system work organized by Gree HQ, and cooperate with Gree HQ to solve local after-sales problems. Moreover, we hope that all Gree dealers will pay more attention to Gree global after-sales service center website （http://support.gree.com）. Let’s work together for improving Gree overseas after-sales service satisfaction.